Shipping policy

Shipping Policy

Processing Time
All orders are prepared and shipped within a maximum of 3 business days after payment is received.

  • Shipments outside the local area (Québec and Lévis) are not made on weekends.
  • Local orders may exceptionally be delivered on weekends, depending on availability and demand.

Shipping Fees

  • Local delivery (Québec and Lévis): Free. Eligible customers will see this option automatically at checkout.

  • Other regions: Shipping fees are calculated automatically at checkout.

Delivery Areas
We deliver locally in the Québec and Lévis area.
We also ship across Canada and internationally.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package online.

Delays and Unforeseen Circumstances
We are not responsible for delays caused by the carrier, weather, or customs services. In case of any issue, we will assist you in tracking your package.

Lost or Damaged Packages
If your package arrives damaged or does not reach you, you must contact us within 5 business days of the expected delivery date. We will open an investigation with the carrier and offer a replacement or refund if necessary.

Returns
Before sending items back to us and for more information on returns and exchanges, please consult our Return Policy or email us at info@evazia.ca.